Privacy Policy

Welcome to the Medwell SA website, related sites, and digital and online services (“Medwell SA Site,” the “Site,” or “Sites”), an online e-commerce, information, and communications service provided by Medwell SA.


We take your privacy seriously, and we want you to know how we collect, use, share, and protect your information.


**1. Information We Collect**


1.1 **Information You Give Us:** 

We respect the right to privacy of all visitors to the Medwell SA Sites. We receive and store some information that you enter on our Sites or that you provide to us through the Sites in any other way. The information we collect or that you provide on or through our Sites or by using our services includes:


– Data that may personally identify you, including your name, postal address, billing address, shipping address, e-mail address, home, work and mobile telephone numbers, age, date of birth, social security number, insurance policy number, physical characteristics that may personally identify you, sexual orientation, IP address, bank account number, credit or debit card number (for payment purposes only), national origin, ancestry, veteran or military status, medical conditions, race, citizenship, information about any physical or mental disabilities you may have, information related to your religious or philosophical beliefs, political opinions, information regarding your gender at birth and how you currently express your gender identity, information related to your sex life, such as pregnancy, childbirth and related medical conditions, any history of criminal convictions, biometric information (such as fingerprints, exercise data, psychological characteristics, face prints, gait patterns, genetics, behavioural characteristics, voice, sleep data, and iris/retina scans), and genetic information (including familial genetic information) (collectively, “Personal Data”);

– Information that you provide by filling in forms on our Sites. We may also ask you for information when you report a problem with our Sites. Some forms collect sensitive information, such as health information, necessary for us to provide our services to you;

– Records and copies of your correspondence (including email addresses), if you contact us;

– Your responses to surveys that we might ask you to complete for research, development and marketing purposes.


1.2 **Information We Collect Automatically:** 

We collect information about you automatically as you navigate through or use our Sites. Information collected automatically may include usage details, IP addresses, session replay and recording technology (recording your movements, clicks, etc. on our Sites), and information collected through cookies, web beacons, pixel tags, and other tracking technologies. As you navigate through and interact with our Sites, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, specifically:


– Usage Details. Details of your visits to our Sites, such as traffic data, location, logs, referring/exit pages, date and time of your visit to or use of our Sites, error information, clickstream data, and other communication data and the resources that you access and use on or in the Sites.

– Device Information. Information about your computer, mobile device, and Internet connection, specifically your IP address, operating system, browser type, and app version information.

– Location Data. Information about your location collected through geolocation technology.


The information we collect automatically may include Personal Data, or we may maintain or associate information we collect with Personal Data we collect in other ways or receive from third parties. It helps us to improve our Sites and to deliver a better and more personalised service by enabling us to:


– Estimate our audience size and usage patterns;

– Improve our product and services offering;

– Store information about your preferences, allowing us to customise our Sites according to your individual interests; and

– Recognise and/or authenticate you when you return to our Sites.


1.3 **Technologies Used for Automatic Data Collection:** 

The technologies we use for this automatic data collection may include:


– **Cookies (or browser cookies):** We and our service providers may use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with our Sites through your computer or mobile device. A cookie is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser. However, if you select this setting, you may be unable to access or use certain parts of our Sites. Unless you have adjusted your browser or operating system setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website or use our App.

– **Pixels and Web Beacons:** Pages on our Sites, or our e-mails, may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit us, for example, to count users who have visited those pages or opened an e-mail and for other related Sites statistics (for example, recording the popularity of certain Sites content and verifying system and server integrity).


**2. Email Communications**


Email communications that you send to us via the email links on our Site may be shared with a customer service representative, employee, medical expert, or agent who is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. Note that email communications that you send us via the email links on our Site are not automatically encrypted, and it is possible that unencrypted email communications with us may be accessed or viewed by another internet user while in transit to us.


**3. Surveys**


We occasionally survey visitors to our site. The information from these surveys is used in aggregated, de-identified form to help us understand the needs of our visitors so that we can improve our site. The information may be shared with third parties with whom we have a business relationship. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request, or with third parties who perform data management services for our site. Those third parties have agreed to keep all data from surveys confidential.


**4. Data Retention**


We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request that we delete your data by contacting us as provided below. However, we may not be able to honour that request in all instances given the laws and regulations that apply to us. For example, under state and federal law, we may be required to maintain some data that is specific to you and that may identify you, such as your medical records or other information. We may also have a legal basis or obligation to maintain medical and other information about you to provide care and treatment or to comply with our professional, legal, and other obligations.


**5. Disclosure of Your Information**


We may share the information we collect about you with third parties who we have engaged to help us provide the Site. Your Personal Data may be disclosed to affiliates, contractors, service providers, and other third parties we use to support our business. The services provided by these organisations include providing IT and infrastructure support services, advertising, marketing, and payment processing services. Advertising and marketing partners may receive and use your Personal Data to assist us with our advertising and marketing efforts. In each case, we will ensure that these third parties have agreed to safeguard your data.


**6. How We Use the Information We Collect**


In addition to the uses described above, we use the information we collect for things like:


– Optimising the performance and user experience of our sites;

– Operating, evaluating, and improving our business;

– Providing healthcare services;

– Fulfilling purchases, orders, and requests for products, services, or information;

– Marketing and advertising services, including by inferring your interests from your interactions with our websites and newsletters and tailoring advertisements, newsletters, and offers to you (both on our websites and on other websites) based on your interactions with on our website;

– Sending you email newsletters;

– Conducting research and analysis;

– Communicating with you about your account, special events, and surveys; and

– Establishing and managing your accounts with us.


We may combine this information with any other information we have about you, including, if you are a Medwell SA patient, any Personal Health Information (PHI) we have about you. If we combine this information with your PHI, we will treat all of that information as PHI and will only use or disclose that information as set forth in our Notice of Privacy Practices.


**7. Choices About How We Use and Disclose Your Information**


Our sponsors and advertisers have agreed that they will not collect any personally identifiable information from our Site visitors while using our Sites; however, we do not control the use of cookies provided by other third parties, nor do we manage the information collected by other third parties. These third parties may aggregate the information they collect with information from their other customers for their own purposes and in accordance with their own respective privacy policies.


**8. Privacy Policy Updates**


We may need to update our Privacy Policy as technology changes and Medwell SA evolves. If we make significant changes to this Privacy Policy, we’ll post a prominent message on our websites.